退款政策

Refund Policy

Last updated: June 2, 2026

Thank you for shopping at RoyalForge ChronoLab. This Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through https://royalforge-chronolab.myshopify.com/.

1. Return Window

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the item must be:

- Unused and in the same condition that you received it
- In its original packaging
- Complete with all accessories, tools, manuals, tags, and protective materials, if applicable
- Accompanied by proof of purchase or order number

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

- Used or installed products
- Products damaged by misuse, improper installation, modification, or normal wear and tear
- Customized or personalized items
- Clearance or final sale items
- Gift cards
- Items returned without authorization
- Items not purchased directly from RoyalForge ChronoLab

3. How to Request a Return

To request a return, please contact us at evenelijah666@gmail.com with the following information:

- Order number
- Full name
- Email address used for the order
- Reason for return
- Photos or videos if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

4. Return Shipping Costs

Unless the return is due to our error, such as receiving a defective, damaged, or incorrect item, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is caused by our error.

We recommend using a trackable shipping service. We are not responsible for returned items lost in transit.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at evenelijah666@gmail.com.

Please include:

- Your order number
- Photos or videos of the issue
- Photos of the packaging
- A clear description of the problem

After review, we may offer a replacement, exchange, partial refund, or full refund depending on the situation.

6. Exchanges

We may offer exchanges for eligible items depending on product availability.

If the requested replacement item is out of stock, we may offer a refund or store credit.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at evenelijah666@gmail.com.

Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must be handled as a return according to this Refund Policy.

8. Refund Process

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to the original payment method.

Refund processing times may vary depending on your bank, card issuer, or payment provider. In most cases, refunds may take 5-10 business days after approval to appear on your account.

9. Partial Refunds

Partial refunds may be granted in certain situations, including:

- Items returned with missing accessories or packaging
- Items not in original condition
- Items showing signs of use
- Orders where only part of the shipment is returned
- Cases where a replacement part or repair is a more suitable solution

10. Late or Missing Refunds

If you have not received a refund after the expected processing time, please first check your bank account or contact your credit card company or payment provider.

If you still need assistance, please contact us at evenelijah666@gmail.com.

11. Chargebacks and Disputes

If you have an issue with your order, please contact us first so we can help resolve the problem. Opening a chargeback or payment dispute may delay the refund or resolution process.

12. Return Address

Approved returns should be sent to:

6/F, D10, Dayun AI Town,
Henggang, Longgang,
Shenzhen, Guangdong,
China

Please contact us before sending any return. The return address may vary depending on your location and the product type.

13. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:

NEXORA DT LIMITED
WORKSHOP251 ON 3RD FLOOR,
JOIN-IN HANG SING CENTRE,
NOS. 2-16 KWAI FUNG CRESCENT,
KWAI CHUNG,
HONG KONG

Email: evenelijah666@gmail.com
Website: https://royalforge-chronolab.myshopify.com/